![]() ![]() Your support representative will request a nine digit ID and then the dynamically changing password.A window will pop-up when this has completed. Double Click on the "TeamViewerQS.dmg" to start the installation. ![]() A window "Opening TeamViewerQS.dmg" will open.The TeamViewerQS application can be installed directly from an authenticated Carleton website.Īdditional information for ITS staff can be found here. End users need to run the "Quick Support" application. TeamViewer can be used in a variety of ways, but most of the time you will be asked to initiate a session while talking to a ITS helpdesk staff member. ![]() TeamViewer can also be used by individuals for non-commercial use at your home, should that be desired. This is a unique code and cannot be saved for later use.The application requires user intervention, thus providing control over the service to the end user, who can choose to completely sever the connection at any time. The remote connection is created when the end user provides a unique session ID number and pass-code to the IT staff member initiating the connection. TeamViewer is a simple, secure, way of allowing an ITS staff member to make a remote connection to a computer, either on campus or while away from campus. It is a cross-platform application which will serve as our way of expanding real-time support for Carleton faculty and staff. TeamViewer is a remote support option to assist faculty and staff in resolving computer issues. Also known as: Team Viewer, TeamView, Team View. ![]()
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